Content Programme

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7:00 AM - 9:45 AM

Virtual One-to-One Meetings

9:45 AM - 9:55 AM

9:55 AM - 10:20 AM

Market analysis: The aviation market outlook for 2021

Max Gosney, Portfolio Director & Conference Chairman, Ground Handling International

How quickly will volumes rebound next year? And, which global markets will lead the recovery? This session will analyse the most likely traffic scenarios in key markets and the impact different recovery rates may have on liquidity, M&A activity and investment across the supply chain. Our speaker will pinpoint changes to the ground handling market in terms of the market share of major operators and the likelihood of new business models and alliances taking shape in the event of a transitionary year.

10:20 AM - 11:00 AM

The Big Debate: ‘Where do we go from here?’: Establishing a blueprint for aviation’s recovery from the Covid-19 crisis

Javed Malik, Group Chief Operations Officer, AirAsia

Kristof Philips, Chief Operating Officer, TCR

Liam Bolger, Head of Airside Operations, London Luton Airport

Matthias Huettner, Senior Vice President Global Operations, Swissport

Fleets grounded, mass redundancies and our faith in the unstoppable rise in passenger demand shattered. This has been a uniquely devastating year for the aviation community, but what lessons can we take out of the crisis to deliver a more sustainable, resilient and equitable industry in the future? And how do we make sure our businesses are in better shape for the next time a pandemic strikes?
Our panel of industry leaders representing airlines, GSPs, regulators and airports will then share their views on a recovery strategy for the year ahead and how we turn stakeholder collaboration from a principle into standard practice.

11:00 AM - 11:20 AM

Stakeholder Collaboration: The end of OTP as we know it? Building the SLA, version 2.0

Peter Hewett, Aviation Consultant,

The coronavirus crisis has rendered most SLAs based on precision turn times and boarding passengers cheek to jowl untenable. This session will be an interactive discussion to explore how airlines and ground handlers should reimagine their business relationships to jointly prosper in the post pandemic age. We’ll examine flexible SLAs pioneered during the pandemic and their lasting impact. The session will also address future KPIs, collaborative working, the cost split of implementing Covid-19 compliant ground activity and explore the hidden role of airports in a more harmonious future.

11:20 AM - 11:40 AM

Aviation trailblazers: Cash is king, but collaboration is queen – AirAsia vs Covid-19

Javed Malik, Group Chief Operations Officer, AirAsia

AirAsia has embraced a spirit of unparalleled teamwork across its aviation supply chain as it looks to strike back against the coronavirus crisis. But what does that ‘one team’ principle look like in practice for GSP and airport affiliates? This session will explore how AirAsia has twinned a collaborative approach with fast-tracking digital initiatives such as facial recognition boarding robots and autonomous GSE.

11:40 AM - 12:00 PM

Aviation trailblazers: Taking the fight to Covid-19 – the Celebi Aviation story

Funda Eraslan, Global Marketing and Communications Manager, Celebi

This session will explore the spirit of defiance and solidarity among Celebi Aviation’s Istanbul Airport team to overcome the existential threat of Covid-19 this year. The presentation will reveal how Celebi has gone on the font foot to protect passengers and staff with extensive deployment of PPE, social distancing systems and heightened disinfection regimes. Alongside new procedures and equipment: we’ll also explore the critical leadership challenges essential to maintaining morale in the face of huge fear and uncertainty caused by the coronavirus pandemic.

12:00 PM - 3:00 PM

Virtual One-to-One Meetings

3:00 PM - 3:40 PM

Market focus: The Americas story – an update from the global region hit hardest by Covid-19

Gustavo Di Cio, Director, Abiax Air Aviation

Raul Barrera, SVP Sales and Commercial Operations Americas, Menzies Aviation

Ruben Atehortua, Director Cargo Operations , Avianca

The Americas remains the epicentre of the coronavirus pandemic with its two economic powerhouses – the US and Brazil declaring the highest number of positive cases in the world. Aviation has been hit hard with LATAM Airlines and Avianca both filing for Chapter 11 bankruptcy protection earlier this year and US carriers declaring gargantuan losses. How do we start to rebuild? And does Will CARES Act support in the US, but limited government aid anywhere else, put Latin-based carriers at an unhealthy disadvantage once conditions improve? GHI brings together a selection of leading aviation operators in the Americas to give us their insight.

3:30 PM - 5:30 PM

Virtual One-to-One Meetings

3:40 PM - 4:00 PM

Stakeholder Collaboration: ‘OTP is a misguided measure’ - the London Luton Airport story

Liam Bolger, Head of Airside Operations, London Luton Airport

Crowing about 100% OTP is not the object of the game at London Luton Airport. The innovative airport actively discourages overreliance on the measure by resident airlines and instils a focus on teamwork, prompt passenger offloads and turnaround optimisation. This session wi1ll explore how this pioneer in stakeholder collaboration sewed the seeds of successful cooperation with initiatives including GSE pooling, a safety stack and passenger steps positioned on the apron to speed offloads. What does it take to turn a disparate array of airport tenants into an aligned team who profit from a more aligned partnership?

4:00 PM - 4:20 PM

Legal: The Ground Handling Directive: what does the future hold?

Catherine Erkelens, Founder, Erkelens Law

Aviation leaders have lobbied the EU to relax the Ground Handling Directive during the pandemic to ensure the continuity of critical ground handling services through and beyond the Covid-19 crisis.
A group including ASA and ACI Europe have urged emergency contract extensions and the ability to fast-track new handling providers where existing operators enter bankruptcy. Will the policy makers listen? And what changes are likely to the Directive that could ease the financial burden on handlers and preserve critical services?

4:20 PM - 4:40 PM

Contract negotiation: Prisoner’s Dilemma – increase your rates now or wait to react to rivals?

Wolfgang Fasching, Owner, AGORA Consulting

Ground handlers face some contentious decisions on pricing, SLAs, unpaid invoices and much more as they try and get to grips with a dramatically changed landscape after coronavirus. During this session, Wolfgang Fasching will bring in lessons from Game Theory and the Prisoner’s Dilemma to help inform your next move. The psychology tools will show how two parties could both profit by adopting a cooperative approach. But how do we unlearn the hardball tactics of the past?

4:40 PM - 5:30 PM

Stakeholder collaboration: Who is going to pay? Finding an equitable agreement between aviation stakeholders for funding the Covid-19 crisis response

Christian Bergfelder, Senior Director Network Airside & Airport Affairs – Europe, DHL

Fabio Gamba, Director General, Airport Services Association (ASA)

Thomas Konietzko, Global Sales and Marketing Executive Vice President, Celebi

Volumes are inefficiently low, process complexity has gone off the scale and everybody is trying to keep hold of cash. But if a handler raises prices too high, too soon then will it prove counterproductive by damaging the financial future of airline customers? How do we address the hugely complex and sensitive issue of funding our industry through this tumultuous time in a fair and equitable way? The session will look at flexible SLAs, Covid surcharges and debate the role of airports and government aid.

5:30 PM - 6:00 PM

Pride of Ground Handling Awards Virtual Ceremony

6:00 PM - 9:00 PM

Virtual One-to-One Meetings

7:00 AM - 9:30 AM

Virtual One-to-One Meetings

9:30 AM - 10:15 AM

Pharma: Delivering the Covid-19 vaccine

Andrea Bombelli, International Sales & Marketing, BOMELLI

Celine Hourcade, Transition Director (Consultant) , The International Air Cargo Association (TIACA)

Samuel Speltdoorn, Cargo Business Development Manager, Brussels Airport

Terence Yong, Regional Cargo Development Director, APAC, dnata

The world waits with baited-breath for the arrival of a Covid-19 vaccine. But once it’s here – how are we going to ensure the air cargo supply chain is primed to meet unprecedented demand from all corners of the globe? This session will explore how key industry stakeholders relieve the enormous demand and logistics pressures they will face once a vaccine is approved. The focus will be on delivering a vaccine fast, reliably and fairly. How do we do that through stakeholder collaboration and embracing track and trace technology? The eyes of the world will be on the air cargo industry.

10:15 AM - 10:35 AM

Legal: adapting the SGHA to the post Covid-age

Peter Coles, Partner, Clyde & Co

The pandemic has turned everyday aviation practices on their head from aircraft arrival, baggage handling and catering to the prospect of physical distancing during the unloading of cargo holds. How does the SGHA respond to this radical change? Is there a risk of triggering widespread confusion and redtape by creating endless addendums? How do we adapt the cornerstone of handler:airline partnerships to cope with the post-Covid age?

10:35 AM - 10:55 AM

Cleaning: Exploring innovations for improved and long-lasting hygiene on board

Dr. Ralph Brückner, Co-founder, Hecosol

Airlines are attempting to reassure passengers and staff that aircraft cabins are as safe as possible during the Covid-19 crisis. A new strategy is presented that aims to reduce the surviving of different germs on high touch areas during more than one year after only one application. The advantage of the presented TiTANO®AIR technology is that it may be administered easily and without the need for a removal of components at any time, to newly produced airplanes as well as to old ones and other highly sensitive areas in airports.

10:55 AM - 11:15 AM

Automation: Contactless boarding and boosting passenger confidence in the age of Covid

Satyaki Raghunath, Chief Strategy & Development Officer, Bangalore International Airport

A case study presentation looking at the roll out of a contactless boarding device called Sentinel at Bangalore International Airport. The automated unit takes instant temperature checks of passengers with plans to add a rapid Covid-testing function in due course. What have been the challenges of rapid adoption of Sentinel and how can hi-tech systems like this help us rebuild people’s confidence in the aviation sector?

11:15 AM - 12:00 PM

Sustainability: Can Covid-19 be the great catalyst for a greener aviation age?

Helmuth Von Grolman, CEO, Colibri Energy

Jelmer Melissen, CTO, Viggo

Lars Barsoe, VP Sales & Marketing, Vestergaard Company

Lockdowns and travel bans have triggered record breaking drops in C02 emissions and even the dolphins returning to the waterways of Venice. As operations return, our sector will come under enormous pressure not to undo the good work. So what opportunities are there to use the pandemic as the primer for creating a more sustainable industry? Could government aid, for example, be twinned with requirements to implement of greener aviation practices in return? What can we do now to advance the adoption of sustainable aviation fuels, reduce fuel burn on the ground and embrace electric/bio-fuel powered GSE?

12:00 PM - 3:00 PM

Virtual One-to-One Meetings

3:00 PM - 3:40 PM

GSE Focus: Developing a smarter equipment strategy

Guillermo Martinez, International Sales Director, Textron GSE

Stelton Powell, Director of Engineering, Textron GSE

Jelmer Melissen, CTO, Viggo

From longer aircraft ground times to equipment disinfection and cleaning strategies – the GSE demands facing stations have seen sweeping change. This session will offer hints on tips to ground handlers on how to adapt their equipment strategies to cope. On the agenda will be automation solutions, finance options to cope with erratic flight schedules; and the latest innovations coming from manufacturers to help their customers rise to the challenges of Covid-19.

3:30 PM - 9:00 PM

Virtual One-to-One Meetings

3:40 PM - 4:20 PM

Cargo: The Great Air Cargo Opportunity

Benoit Dumont, CEO, Unilode Aviation Solutions

David Bunting, Managing Director – EMEA, JBT Aerotech

Robert Fordree, Executive Vice President – Cargo, Menzies Aviation

Steven Polmans, Chairman, The International Air Cargo Association (TIACA)

With PAX traffic falling by 90% or more during the pandemic and belly space constrained by erratic restart schedules – cargo capacity is struggling to match demand. This session will examine the opportunities for the entrepreneurial to capture some desperately needed revenue from the cargo market during the Covid-19 crisis and beyond.

Topics will include:
  • The freighter conversions market: the impact of Covid-19
  • Temporary cabin conversions, the air cargo capacity crunch and how to capitalise
  • GSE for cargo handling
  • IT, load-planning and software solutions

4:00 PM - 4:40 PM

Digitisation/Automation: how automation and new tech can help your operation overcome the challenges of the pandemic

Ekkehart Vetter, CTO, Inform

Jan Willem Kappes, Director Business Development EMEA & APAC, Assaia International

Michael Gassner, Head of Aviation Management, Stuttgart Airport

In a matter of weeks, Covid-19 shook up the tried and tested ground handling processes of the past 30 years. GHI brings together a panel of technology specialists to assess the opportunities for digitisation, automation and process innovation arising from unprecedented change at our stations. Which technologies (AI, robotics, contactless boarding, big data, IOT) can we turn to help us manage the challenges of distancing, passenger/staff safety while maintaining expected OTP? And, how do we finance the adoption of new technologies during these cash constrained times?