Emirates pledges free Covid-19 medical and quarantine cover for all

30/07/2020

Airline pledges funding towards treatment costs and to subsidise lost earnings from isolation after travel

Emirates has pledged to cover medical and quarantine costs for customers who are diagnosed with Covid-19 during their travels in a bid to boost passenger confidence to fly.

The airline has promised up to €150,000 towards treatment expenses and €100 per day for those forced to isolate after a trip (up to 14 days). The service was complimentary to all passengers, Emirates confirmed.

Sheikh Ahmed bin Saeed Al Maktoum, Emirates Group Chairman and Chief Executive said: “We know people are yearning to fly as borders around the world gradually re-open, but they are seeking flexibility and assurances should something unforeseen happen during their travel. Emirates has worked hard to put in place measures at every step of the customer journey to mitigate risk of infection, and we have also revamped our booking policies to offer flexibility.

He added: “We are now taking it to the next level, by being the first in the industry to offer our customers free global cover for COVID-19 medical expenses and quarantine costs should they incur these costs during their travel. It is an investment on our part, but we are putting our customers first, and we believe they will welcome this initiative.”

The cover was immediately effective and would remain in place until 31 October 2020, Emirates said.

The insurance would be valid for 31 days after a passenger’s outwards journey, the airline added. This would offer customers added reassurance even if they travelled to another destination after their original Emirates flight, the carrier stated.

Those contracting coronavirus in the period of their cover would be required to phone a hotline number to discuss the relief measures according to Emirates.